Edit: TutorVista is no longer a scam!
Read my latest post here: http://www.truthfromateen.com/2011/04/revisiting-tutorvista-its-not-scam.html
Recently, I was trying to find help for a chemistry problem I had for homework. Every single time I searched a question, the website, www.tutorvista.com. Here is what comes up:
Here is the conversation.
I am the Guest.
The comments in black/italics are ones I added just for the post, as commentary.
Welcome to TUTORVISTA .
Type your question in chat window below.
[ 07:08:13 PM ] Guest : I need help with a Chemistry problem.
[ 07:08:19 PM ] Acad Coordinator : Hello
[ 07:08:20 PM ] : my name is Eric
[ 07:08:20 PM ] : I'm your Academic Counselor for the day.
[ 07:08:27 PM ] : We will surely help you in Chemistry
[ 07:08:27 PM ] Guest : Hi Eric.
[ 07:08:31 PM ] Acad Coordinator : Hello
[ 07:08:38 PM ] : Nice to have you online
[ 07:08:40 PM ] Guest : What's up?
[ 07:09:02 PM ] Acad Coordinator : Are you in college or Hs?
[ 07:09:11 PM ] Guest : HS.
[ 07:09:22 PM ] Acad Coordinator : okay
[ 07:09:26 PM ] : Are you preparing for an upcoming test or assignment?
[ 07:09:45 PM ] Guest : I am preparing for you to try to rip me off.
[ 07:10:48 PM ] Acad Coordinator : Not to worry, you are at the right place
[ 07:10:56 PM ] : You will get regular help on concepts, homework problems, assignment questions and projects
[ 07:11:00 PM ] : Our expert tutors hold Master's degree and have long years of teaching experience.
[ 07:11:08 PM ] Guest : Woooah! REALLY!?!
[ 07:11:21 PM ] Acad Coordinator : Yesh
[ 07:11:25 PM ] : *yeah
[ 07:11:29 PM ] : Are you aware how our program works?
[ 07:12:36 PM ] : Are you there with me ?
[ 07:12:47 PM ] Guest : Yes, I am aware. You rip me off of $49.99/month ($600/year) And you type real slow when you reply, making me do my homework in an hour, rather than 30 minutes.
[ 07:13:01 PM ] : Yes, I do know how your program works. Very well.
[ 07:13:35 PM ] Acad Coordinator : Thats great
[ 07:13:47 PM ] Guest : I spoke to "Acad Coordinator" Mark as well. And he didn't reply when I talked to him. All this information will be on my blog by the way. Just so others aren’t frustrated when they click on TutorVista when trying to find FREE help for homework.
[ 07:14:06 PM ] Acad Coordinator: Once you have account with us our tutors will help you right away
[ 07:14:09 PM ] : Tutors will be able to do step by step explanation in regular sessions once you sign up with us.
[ 07:14:10 PM ] Guest : Eric, sir, I have nothing against you, I have something against the awful program you "work" for.
[ 07:14:12 PM ] Acad Coordinator : Our tutors follow state standards and curriculum.
[ 07:14:24 PM ] Guest : You don't have to click on pre-set messages.
[ 07:14:35 PM ] : You just have to listen to me.
[ 07:14:42 PM ] Acad Coordinator : Okay
[ 07:14:45 PM ] : Tellme
[ 07:15:06 PM ] Guest : My dad has been unemployed for over a year now. How am I supposed to afford $49.99 a month for homework help? A $49.99 trial, might I add, that will turn into a hidden charge of $100.00/month by the second month.
[ 07:15:10 PM ] : How?
[ 07:15:34 PM ] Acad Coordinator : I am sorry , to inform you again this is paid service
[ 07:15:47 PM ] : Iam sorry if iam rude to yo ..
[ 07:15:50 PM ] : *you
[ 07:15:56 PM ] Guest : You actually never informed me, I informed you.
[ 07:16:00 PM ] : You are not rude to me.
[ 07:16:06 PM ] : Your program is.
[ 07:16:11 PM ] : I am not rude to you either.
[ 07:16:16 PM ] : I'm rude to your program.
[ 07:16:21 PM ] Acad Coordinator : Yes..
[ 07:16:30 PM ] : Tell me how can i help you with .
"Tell me how can i help you with ."
[ 07:16:33 PM ] Guest : I understand that it is your job to inform me about your program and you get paid.
[ 07:16:42 PM ] Acad Coordinator : Yes
[ 07:16:48 PM ] Guest : So I do not blame you.
[ 07:16:49 PM ] Acad Coordinator : how ,much you can afford?
[ 07:17:10 PM ] Guest : I can't even afford this computer I'm using right now.
[ 07:18:00 PM ] : Sir, how does my Dad apply for a career at TutorVista? Maybe then I'll be able to afford a $588/year plan. Or actually, $1000/year. Since, you do have hidden charges.
[ 07:18:03 PM ] Acad Coordinator : so tell me what can i do now ?
[ 07:18:20 PM ] Guest : Could you possibly help me with Chemistry?
[ 07:19:00 PM ] : Because that is the first thing you promised at the beginning of this chat session.
[ 07:19:17 PM ] : "We will surely help you in Chemistry"
[ 07:19:38 PM ] : By the way, I am glad you reply. I talked to another "tutor" on the site before you and he stopped talking, possibly because I was bashing the company of it's truths.
The other guy asked me if $49.99/month was affordable to me, after I told him it wasn't.
[ 07:20:31 PM ] : “Are you there with me?”
[ 07:20:33 PM ] Acad Coordinator : Yes
[ 07:20:52 PM ] Guest : Is that a yes you can help me with Chemistry?
[ 07:21:00 PM ] Acad Coordinator : Mo
[ 07:21:03 PM ] : *no
[ 07:21:26 PM ] : Once you sign up with us our tutors will help you right away ..
[ 07:21:38 PM ] Guest : So the only thing you can do is try to persuade me to buy your program? Then why do you say you will answer my question?
[ 07:22:07 PM ] : Interesting.
[ 07:23:08 PM ] Acad Coordinator : Thats my job.
[ 07:23:30 PM ] Guest : Do you like your job? Or do you only work to get money?
[ 07:23:34 PM ] : Be honest.
[ 07:24:38 PM ] : Well, anyways sir, as I said before, all this information will be on my blog, Truth from a Teen.
[ 07:24:53 PM ] Acad Coordinator : sure..
[ 07:25:24 PM ] Guest : I hope you have learned something by this message thread. Thank you for cooperating and revealing a lot about your program.
[ 07:25:41 PM ] : I hope you didn't mind the questions. You did say you would answer them, right?
[ 07:27:09 PM ] : Goodbye. I apologize if I have come off as rude or provocative. My only intention was to reveal that you guys frustrate web searchers trying to find help with their homework. The only problem I have is you advertise what you don’t give. And you aren’t the only company that does this, many do. But you get over a million hits a day by students trying to find help - only to be frustrated by a late notice you give them that the program costs money. Maybe you should advertise it as: Get help 24/7 for $49.99/month? That would really ease my frustration. How can people trust you? I hope you truly understand. Again, thank you for cooperating.
-That's the TFAT.
-That's the TFAT.