Thursday, July 28, 2011

A Letter to Philip Su, Software Engineer of Facebook: The Crappy New Chat

The social-networking juggernaut, Facebook, recently released a new update that intended to improve the site's chat feature.

However, instead of improving the feature, they pretty much eliminated it off the website.


So, I decided to write a letter to the person who was apparently in charge of the update, Mr. Philip Su.

Here is the letter I sent to Mr. Su.

Dear Mr. Philip Su,
Ever since this new and supposedly improved chat feature was released, I haven't heard yet one positive remark about it.

The problem is, Facebook hears user's complaints, but does absolutely nothing about it.


Of course, "improving" this feature probably took a bunch of long nights and hard work, however, the update effectively removes the feature from Facebook. Why don't I see a number of who is on anymore? Why do I care if someone I normally talk to is offline? Even if I did care, it was more ideal for me to see ALL my friends that ARE online, so in essence I could figure out who isn't.

Most of us used the chat feature to see which of our friends were online. We used it instead of using AIM or MSN. Instead of realizing this fact, it seems that you ignored it and simply made an update that is less user-friendly and in essence, making the feature no longer an instant messenger. Basically, "Facebook Chat" has been removed, and in its place is a quicklaunch bar for sending messages.

Sure, you can keep the damn sidebar and I don't give a crap about the video calling or group chat either (big whoop). We want a whole list of our friends online and the number of people online back.

There was no reason to remove those features. Nobody likes the new chat box. This isn't an improvement at all.

You see, Mr. Su, at first - I thought the thing that was annoying me about the update was my inability to accept change. But I soon realized that it wasn't me at all, the update truly sucked. It sucks so much, that ever since it came out, I have seen at least 25 people this past week move to Twitter because they are frustrated with Facebook engineer's incapability to understand common demand.

What aggravates me isn't only the constant stupid updates, but the fact that nobody in the Facebook corporation listens. Last September, there was a page on Facebook that threatened to Burn Qu'rans on 9/11. The page hosted hatred and violent remarks. I reported the page at least 75 times, and sent over a dozen messages and emails to the Facebook crew. I received no reply, and no response to the reports. You failed to understand that you had the power to eradicate the hatred on that page by banning it. The page was deleted when it was too late. In effect, it became another big, unworthy story in the media. It didn't have to get that big.

Sure, I'm only 16 years old. But that doesn't mean I'm stupid. The truth is, in order for a corporation to be successful, they must listen to their clients and make the best choices based on the most common demands.

The only update Facebook needs right now is one that reinforces their communication with their users.

Capitalize on this mistake by fixing it and showing users that you actually listen to their feedback. For once, do something right.

-That's the TFAT.
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8 comments:

  1. Finally someone is trying to help us out. Thumbs up.

    ReplyDelete
  2. What's wrong with a page that threaten to burn the Quran on 9/11? Banning it is a slippery slope to censorship.

    Why can't I burn the Quran, or a bible if I purchased it? What harm does that to you? What if I drew pictures of Muhammad? Would you feel better if I drew pictures of Obama drinking from the toilet instead? What if Obama decided to censor all cartoons depicting him negatively? Would that be okay?

    I'm not saying you're stupid, but don't be a sheep, please. Think for yourself, and not what others/religions tell you to think. Until you do that, this page is just a me-too.

    ReplyDelete

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